Last Updated on: 15-January-2026
Effective Date: 15-January-2026
Thrico (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website https://thrico.com and related digital services.
1. SCOPE AND APPLICATION
This Privacy Policy applies to all individuals and entities located in Australia who interact with our website, products, and services. By using our platform or submitting your information, you consent to our collection, use, and disclosure of your personal information in accordance with this Policy.
2. INFORMATION WE COLLECT:
We may collect the following categories of information:
(a) Personal Information
(i) Name, title, and contact details (such as email address, phone number, and mailing address);
(ii) Account credentials, login information, and profile details;
(iii) Employment or professional information (if you use Thrico for business or institutional purposes);
(iv) Payment and billing information (including transaction details and tax-related identifiers, where applicable); and
(v) Any information you voluntarily share through forms, inquiries, support requests, or surveys.
(b) Automatically Collected Information
(i) Device identifiers, IP addresses, browser type, time zone, and operating system;
(ii) Website usage data, including pages visited, session duration, and clickstream behavior;
(iii) Cookies, pixels, and similar tracking technologies used for analytics, advertising, and personalization;
(iv) Location data derived from IP addresses or device settings (where you have enabled location sharing); and
(v) Log and diagnostic data for system performance and security monitoring.
(c) Communication Data
(i) Messages, feedback, comments, and other communications sent through our platform, email, or social channels;
(ii) Metadata associated with such communications (such as date, time, and delivery status); and
(iii) Records of customer service interactions for training and quality assurance.
(d) Third-Party and Publicly Available Data
(i) Information received from service partners, analytics providers, or identity verification services to improve accuracy and security;
(ii) Data shared by your employer or organization (if your access to Thrico is managed through an enterprise account); and
(iii) Publicly available data relevant to your professional profile or online presence.
(e) Sensitive Information
We do not collect sensitive information unless:
(i) It is reasonably necessary for our legitimate functions or activities; and
(ii) You have provided explicit consent or the collection is otherwise authorized by law.
3. HOW WE USE YOUR INFORMATION
We use your personal information for legitimate business purposes, including but not limited to:
(a) Providing, managing, and improving services
(i) To deliver our products, platform functionalities, and customer experience;
(ii) To personalize content and recommendations; and
(iii) To enhance website usability and performance.
(b) Processing registrations, transactions, and customer support requests
(i) To verify user identity;
(ii) To process payments and manage subscriptions; and
(iii) To respond to inquiries or technical issues.
(c) Communication and engagement
(i) To send administrative updates, security alerts, and service notifications;
(ii) To send marketing or promotional messages (where you have opted in); and
(iii) To maintain our business relationship with you.
(d) Security, fraud prevention, and compliance
(i) To detect, prevent, and investigate fraudulent, unauthorized, or unlawful activities;
(ii) To ensure network and information security; and
(iii) To enforce our Terms of Use.
(e) Analytics and performance monitoring
(i) To analyze website traffic, user trends, and engagement data; and
(ii) To obtain operational insights, improve services, and ensure quality assurance.
(f) Customization and marketing
(i) To tailor content, advertisements, and recommendations to your preferences and interests; and
(ii) To use cookies and analytics technologies in accordance with our Cookie Policy.
(g) Legal, regulatory, and enforcement obligations
(i) To comply with applicable laws, lawful requests, court orders, and regulatory requirements; and
(ii) To exercise or defend legal claims.
(h) Business operations and development
(i) To manage internal processes and conduct audits;
(ii) To maintain business records; and
(iii) To support mergers, acquisitions, or corporate restructuring, where applicable.
We will not use personal information for purposes other than those disclosed in this Policy unless:
(i) You have provided explicit consent;
(ii) The use is directly related to the original purpose of collection and reasonably expected by you; or
(iii) The use or disclosure is otherwise authorized or required by law.
Where we rely on your consent, you may withdraw it at any time by contacting us as specified in the “Contact Us” section below.
4. LAWFUL BASIS FOR PROCESSING
Thrico processes personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The lawful bases for handling your information depend on the nature of your interaction with our services and the purposes of processing.
Our handling of personal information is based on the following lawful grounds:
(a) Consent
We rely on your consent when you voluntarily provide personal information or agree to specific uses of your data.
(i) Participating in surveys, feedback forms, or beta programs;
(ii) Allowing cookies or analytics tools for website personalization; and
(iii) Sharing optional information through your profile or account settings.
You may withdraw consent at any time by contacting us or adjusting your preferences, without affecting the lawfulness of processing prior to withdrawal.
(b) Contractual Necessity
Processing is necessary to perform a contract or provide requested services to you.
(i) Managing user registrations and logins;
(ii) Processing orders, payments, or subscription plans;
(iii) Providing technical support and account maintenance; and
(iv) Communicating service-related updates or transactional notices.
Without this information, we may be unable to fulfill our obligations or provide certain features or services.
(c) Legal Obligation
We may process or disclose information when required to comply with Australian law or lawful requests from regulatory authorities.
(i) Record-keeping and accounting obligations under corporate or taxation laws;
(ii) Responding to court orders, subpoenas, or regulatory investigations; and
(iii) Ensuring compliance with the Notifiable Data Breaches (NDB) Scheme by notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals in case of a qualifying data breach.
(d) Legitimate Interests
We process personal information to pursue legitimate business interests, provided such processing does not override your privacy rights.
(i) Securing and maintaining the integrity of our IT systems and networks;
(ii) Conducting analytics and service performance monitoring to improve user experience;
(iii) Preventing fraud, misuse, or unauthorized access; and
(iv) Developing new features, services, and marketing strategies.
In all cases, Thrico ensures that data processing is fair, reasonable, and proportionate to the intended purpose, in line with the Australian Privacy Principles.
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
(a) Authorized employees and service providers assisting in business operations;
(b) Payment processors, IT support, analytics, and communication service partners;
(c) Professional advisers (legal, accounting, compliance); and
(d) Regulatory or law enforcement agencies, when legally required.
All third parties are bound by confidentiality and data protection obligations consistent with this Policy and the APPs.
6. CROSS-BORDER DATA TRANSFERS
Your personal information may be transferred, stored, or processed on servers located outside Australia, including jurisdictions such as the United States, Canada, the United Kingdom, the European Union, and other countries where our service providers, data hosting partners, or affiliates operate.
These transfers are sometimes necessary for:
(a) Delivering our services, technical support, or platform functionality through international partners;
(b) Utilizing secure third-party cloud storage or communication systems;
(c) Performing analytics, security monitoring, or payment processing; and
(d) Facilitating global business operations and customer support across time zones.
When transferring your personal information internationally, Thrico ensures that your data remains protected in accordance with Australian Privacy Principle 8 (APP 8). We implement one or more of the following safeguards:
(a) Contractual Safeguards: We enter into data protection agreements or standard contractual clauses with overseas service providers, ensuring that they handle your information consistently with the privacy and security standards required under Australian law.
(b) Adequate Jurisdictions: Transfers are made only to countries or organizations with comparable or stronger data protection regimes, ensuring equivalent safeguards for your personal information.
(c) Due Diligence: Before engaging any overseas recipient, Thrico conducts assessments to verify that appropriate technical and organizational measures are in place to prevent unauthorized access, misuse, or disclosure.
(d) Express Consent: Where adequate safeguards cannot be guaranteed, we will seek your explicit consent before transferring your personal information outside Australia.
(e) Ongoing Oversight: Thrico maintains active monitoring and periodic reviews of third-party compliance to ensure continued adherence to contractual and legal privacy obligations.
By using our services, you acknowledge and consent that your personal information may be processed and stored outside Australia, provided such transfers meet the standards described above.
7. DATA SECURITY RESPONSIBILITY DISCLAIMER
Thrico applies robust technical, organizational, and administrative measures to safeguard personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction. Our security framework is designed to maintain the confidentiality, integrity, and availability of personal data in line with industry best practices and the Australian Privacy Principles (APP 11).
Our security controls include:
(a) Encryption and Secure Storage: All sensitive and transactional data are protected through encryption (both in transit and at rest) and stored in secure, access-controlled data environments.
(b) Access Controls and Authentication: Access to personal information is restricted to authorized personnel on a need-to-know basis, enforced through multi-factor authentication, role-based permissions, and strict identity verification procedures.
(c) Network and System Security: Firewalls, intrusion detection and prevention systems, and real-time monitoring tools are employed to identify and mitigate potential security threats.
(d) Regular Audits and Vulnerability Testing: We conduct periodic security reviews, penetration tests, and risk assessments to ensure continuous improvement and compliance with emerging cybersecurity standards.
(e) Employee Training and Confidentiality: All employees and contractors handling personal data are bound by confidentiality agreements and receive regular privacy and security awareness training.
(f) Data Minimization and Retention: Personal information is stored only for as long as necessary for its intended purpose and securely disposed of when no longer required.
(g) Incident Response and Breach Management: Thrico maintains a comprehensive Data Breach Response Plan that outlines immediate containment, investigation, and mitigation measures in the event of a security incident.
In the unlikely event of a data breach likely to cause serious harm, Thrico will:
(a) Promptly assess the impact and nature of the breach;
(b) Notify the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) Scheme; and
(c) Inform affected individuals as soon as practicable, including details of the breach, the information involved, and recommended steps to mitigate potential harm.
Thrico continually reviews and updates its security measures to address evolving threats, regulatory developments, and technological advancements, ensuring your personal information remains protected at all times.
8. DATA RETENTION
Thrico retains personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable laws, regulations, or contractual obligations.
We may retain certain records for longer periods where:
(a) Required under taxation, accounting, or legal record-keeping obligations;
(b) Necessary for dispute resolution, fraud prevention, or security investigations; or
(c) Required to enforce or defend legal claims.
When personal information is no longer needed, we take reasonable steps to ensure it is securely destroyed, de-identified, or anonymized in accordance with industry standards and legal requirements.
Thrico also maintains data minimization practices, ensuring that only relevant and up-to- date information is stored, and access is restricted to authorized personnel.
9. YOUR PRIVACY RIGHTS
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:
(a) Access: You may request access to the personal information we hold about you, subject to verification of identity and applicable exceptions under law.
(b) Correction: You may request correction or updating of inaccurate, incomplete, or outdated personal information.
(c) Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
(d) Complaint: You may file a complaint regarding how we have collected, used, or disclosed your personal information.
All requests can be made by contacting our Privacy Officer (see Section 11 below). We will respond to access or correction requests within a reasonable period, as required under the APPs, and will notify you of any reasons for refusal where applicable.
10. COOKIES AND TRACKING TECHNOLOGIES
Thrico uses cookies, pixels, web beacons, and similar technologies to:
(a) Enhance the functionality and performance of our website;
(b) Analyze traffic and user interaction for site improvements;
(c) Remember user preferences and session information; and
(d) Deliver personalized content and advertisements (where applicable).
You may choose to disable or manage cookies through your browser settings. However, doing so may limit certain features or functionalities of our site.
11. CHILDREN’S PRIVACY
Thrico’s services are not directed at children under the age of 18, and we do not knowingly collect, use, or disclose personal information from minors without verifiable parental or guardian consent.
If we become aware that personal information has been inadvertently collected from a child under 18 without proper consent, we will:
(a) Promptly delete or de-identify such information from our systems; and
(b) Take steps to ensure that no further processing occurs without appropriate authorization.
Parents or guardians who believe their child’s information may have been provided to us
without consent are encouraged to contact our Privacy Officer immediately.
12. CONTACT US
For privacy-related inquiries, requests, or complaints, please contact our Privacy Officer:
Privacy Officer – Thrico
Email: thrico.dpo@pulseplaydigital.com
Address: Sushma Cottage, Ram Nagar, Dharamshala, Himachal Pradesh 176215.
Website: https://thrico.com
13. UPDATES TO THIS POLICY
Thrico may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Any modifications will be posted on this page with an updated “Last Updated” date.
We encourage users to review this Policy periodically to remain informed about how we protect and manage personal information. Continued use of our services after updates are published constitutes acceptance of the revised Policy.