Effective Date: 15-Januaruy-2026
Last Updated: 12-March-2026
Thrico by PulsePlay Digital Private Limited, Sushma Cottage, Ram Nagar, Dharamshala 176215, Himachal Pradesh, India (“we,” “our,” or “us”) is committed to safeguarding your privacy and ensuring transparency in the handling of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including those of British Columbia, Alberta, and Quebec.
1. PURPOSE AND SCOPE
This Privacy Policy applies to all personal information collected, used, or disclosed by Thrico in the course of operating our digital collaboration platform and related services. It governs both online and offline data interactions and applies to all users accessing our platform from within Canada.
Thrico is dedicated to ensuring that personal information is collected only for legitimate business and operational purposes, handled securely, and used transparently in accordance with Canadian privacy principles.
2. COLLECTION AND USE OF PERSONAL INFORMATION
We collect only the information necessary for legitimate business, operational, and legal purposes. The types of personal information we may collect include, but are not limited to, your:
(a) Name, contact details, and professional identifiers;
(b) Login credentials and authentication data;
(c) Organization or employer details;
(d) Communications, messages, or files shared within the platform; and
(e) Usage metrics and technical logs for performance and security purposes.
Personal information is collected with your knowledge and consent, either:
(a) Explicitly, through account registration, forms, or customer communications; or
(b) Implicitly, through the use of Thrico’s digital services and platform functionalities.
We use this information to:
(a) Create and manage user accounts;
(b) Facilitate collaboration, file-sharing, and communication features;
(c) Deliver customer support and respond to inquiries;
(d) Analyse usage trends to enhance functionality and user experience; and
(e) Comply with legal, contractual, and security obligations.
3. LAWFUL BASIS FOR PROCESSING
Thrico processes personal information only where a lawful basis exists under applicable Canadian privacy laws. Depending on the nature of the data and purpose of use, processing is based on one or more of the following grounds:
(a) Consent: When you voluntarily provide information (e.g., creating an account, communicating with us, or subscribing to updates).
(b) Contractual Necessity: When processing is required to perform obligations under a user agreement or to deliver our platform services.
(c) Legal or Regulatory Obligation: When processing is necessary to comply with applicable laws, regulations, or lawful requests from authorities.
(d) Legitimate Business Interests: When processing supports Thrico’s operational, security, or service improvement functions, provided such interests do not override your privacy rights.
4. THIRD-PARTY DATA SHARING TRANSPARENCY
Thrico does not sell, rent, or trade personal information to any third party. Access to your personal data is strictly limited to:
(a) Authorized Thrico personnel with a legitimate business need;
(b) Trusted third-party service providers offering secure cloud storage, communication, analytics, or technical support services; and
(c) Legal or regulatory authorities, if required by law or to protect our rights and users.
All third-party processors are bound by confidentiality and data protection agreements that ensure compliance with PIPEDA and equivalent privacy standards.
Categories of Service Providers
Thrico engages trusted third-party partners to support its business operations. These include:
(a) Cloud infrastructure and hosting providers;
(b) Payment processors and billing platforms;
(c) Analytics and security monitoring tools;
(d) Customer communication and support service vendors.
All service providers are carefully vetted through privacy and security assessments and are bound by written data processing agreements that ensure equivalent protection to PIPEDA and provincial standards.
5. CROSS-BORDER DATA TRANSFERS
Thrico may store or process personal data on servers located outside Canada, including in jurisdictions such as the United States or the European Economic Area (EEA).
When such transfers occur, Thrico ensures that appropriate safeguards are in place, such as:
(a) Standard Contractual Clauses (SCCs) or other approved contractual instruments;
(b) Data processing agreements ensuring equivalent protection; and
(c) Vendor compliance audits to verify adherence to Thrico’s privacy commitments.
You acknowledge that foreign governments, courts, or law enforcement agencies may access your personal information under applicable laws of those jurisdictions.
6. YOUR RIGHTS UNDER PIPEDA
Under PIPEDA, you have the right to:
(a) Access the personal information Thrico holds about you;
(b) Request corrections to ensure data accuracy and completeness;
(c) Withdraw consent to data processing, subject to legal or contractual limitations; and
(d) File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you are unsatisfied with our handling of your personal data.
To exercise these rights or make an inquiry, please contact:
Privacy Officer
Thrico by PulsePlay Digital Private Limited
Sushma Cottage, Ram Nagar, Dharamshala 176251, Himachal Pradesh, India Email: thrico.dpo@pulseplaydigital.com
Website: https://thrico.com
7. CONSENT WITHDRAWAL AND PREFERENCE MANAGEMENT
You may withdraw your consent to data processing at any time, subject to legal or contractual restrictions. To do so, please contact us at thrico.dpo@pulseplaydigital.com
or manage your preferences through your account settings, where available. Upon withdrawal, Thrico may be unable to provide certain services that rely on that consent, but we will explain such consequences clearly before processing your request.
8. DATA SUBJECT RIGHTS EXPANSION:
In certain provinces, including Quebec, you may have additional rights under local privacy laws, including:
(a) The right to data portability, allowing you to obtain and reuse your personal information in a structured, commonly used format.
(b) The right to request erasure (right to be forgotten), subject to legal or contractual retention obligations.
(c) The right to object to or restrict processing, including decisions based solely on automated processing that significantly affect you.
(d) Thrico will evaluate all such requests in accordance with applicable provincial legislation and will provide a written response within the time limits prescribed by law.
9. DATA SAFEGUARDS AND RETENTION
Thrico employs robust technical and organizational security measures to prevent unauthorized access, misuse, alteration, or disclosure of personal data. These include:
(a) Encryption technologies, firewalls, and intrusion detection systems;
(b) Role-based access controls and staff confidentiality undertakings;
(c) Regular security audits, vulnerability testing, and incident response protocols.
Personal data is retained only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, or resolve disputes. Once retention is no longer required, data is securely deleted, anonymized, or archived in compliance with applicable laws.
Retention Schedule
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy. The following general retention criteria apply:
(a) Account information: Retained for the duration of your active account and up to 2 years after closure to resolve potential disputes.
(b) Communications and support records: Retained for up to 18 months from the date of last correspondence.
(c) Technical logs and analytics data: Retained for up to 12 months for performance and security monitoring.
(d) After expiry of the retention period, data is securely deleted or anonymized in accordance with legal and operational requirements.
10. CHILDREN’S PRIVACY
Thrico’s services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from minors.
If you are a parent or guardian and believe that a child has provided personal information to Thrico without your consent, please contact us at thrico.dpo@pulseplaydigital.com . Upon verification, we will promptly delete the child’s information from our systems unless retention is required by law.
Where services are directed at students or young users (for example, through institutional or educational access), Thrico ensures that data collection occurs only under the consent and supervision of the responsible organization and complies with applicable child privacy laws in Canada.
11. UPDATES TO THIS POLICY
Thrico reserves the right to amend this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or technological advancements.
Any material updates will be posted on https://thrico.com with a revised effective date. Continued use of our services following any update constitutes your acceptance of the revised terms.
12. CONTACT INFORMATION
For questions, concerns, or complaints regarding this Privacy Policy or Thrico’s privacy practices, please contact:
Email: thrico.dpo@pulseplaydigital.com Website: https://thrico.com
Address:Thrico by PulsePlay Digital Private Limited
Sushma Cottage, Ram Nagar, Dharamshala 176251, Himachal Pradesh, India.